Refund policy

Refund Policy – Moments in Time Records

At Moments in Time Records, customer satisfaction is at the heart of what we do. If you experience any issues with your purchase, we're here to help. Please read our refund policy below for detailed information.

1. Digital Products (Sample Packs, Plugins, and Downloads)

Due to the nature of digital goods, we cannot offer refunds once the product has been downloaded or accessed. However, we want you to feel confident about your purchase:

  • If you experience technical issues or errors with a product, please contact us within 7 days of purchase.
  • Our support team will work with you to resolve the issue or provide a replacement file if necessary.

2. Physical Products (Vinyl, Merchandise, etc.)

For physical products, refunds or exchanges are accepted under the following conditions:

  • Items must be returned in their original condition (unworn, unwashed, and undamaged).
  • Returns must be initiated within 14 days of receiving your order.
  • Proof of purchase (e.g., order confirmation email) is required.

3. Damaged or Defective Items

If your product arrives damaged or defective:

  1. Contact us at info@momentsintimerecords.com within 48 hours of delivery.
  2. Include photos of the item and packaging as evidence.
  3. We will either issue a refund, send a replacement, or provide store credit.

4. How to Initiate a Return or Refund

To request a return or refund:

  1. Email us at info@momentsintimerecords.com with your order number and details of your request.
  2. Our team will respond within 2 business days with further instructions.
  3. Once your return is approved, we will provide the return address. The customer is responsible for return shipping costs unless the item is damaged or defective.

5. Non-Refundable Items

The following are non-refundable:

  • Gift cards.
  • Sale or clearance items.
  • Personalized or custom-made products.

6. Refund Processing

  • Refunds will be processed back to the original payment method within 7–10 business days of receiving the returned item.
  • For digital goods, if approved, refunds will be processed within 3–5 business days.

7. Contact Us

If you have any questions about our refund policy, reach out to us at info@momentsintimerecords.com. Our dedicated team is here to ensure your experience is seamless and satisfactory.