Shipping policy
Shipping Policy for Moments in Time Records
At Moments in Time Records, we strive to provide a smooth and efficient shipping experience for all our customers. Below, you’ll find all the information you need regarding our shipping practices and policies.
Processing Time
Orders are processed within 1-2 business days of receiving payment confirmation. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Domestic Shipping
For customers within the UK:
- Standard Shipping: 3-5 business days
- Express Shipping: 1-2 business days
International Shipping
We ship to many countries worldwide. Estimated delivery times for international orders:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
Important: Delivery times may vary depending on your location and local customs processes.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method and destination. Any additional customs duties or taxes are the responsibility of the customer.
Tracking Information
Once your order is shipped, you will receive a confirmation email containing your tracking number. Use this number to monitor the status of your shipment.
Delays and Issues
While we do our best to ensure timely delivery, unforeseen delays may occur due to:
- High demand during peak seasons
- Customs clearance processes
- Carrier-related issues
If your order hasn’t arrived within the estimated timeframe, please contact us at info@momentsintimerecords.com, and we’ll assist you promptly.
Lost or Damaged Items
If your order arrives damaged or goes missing during transit, please notify us within 7 days of the expected delivery date. Contact us at info@momentsintimerecords.com with your order details, and we will work to resolve the issue.
Address Accuracy
Please double-check your shipping address during checkout. Moments in Time Records is not responsible for orders shipped to incorrect addresses provided by the customer.
Questions or Concerns
If you have any questions about our shipping policy or your order, feel free to reach out to us at info@momentsintimerecords.com. We're here to help!
Thank you for choosing Moments in Time Records for your music production needs!